Start within 30 days
Refund requests should be made within 30 days after delivery so the order and product condition can be reviewed while the timeline is active.
Bodyvia customer care
Refund Policy
Bodyvia keeps refund support clear and calm for personal care, hygiene, wellness, home health, recovery, and daily monitoring orders. This policy explains when refunds may be available and how approved refunds are processed.
30
Days to request review for eligible refund issues.
Fair
Each request is reviewed by item type, condition, and order record.
24/7
Support is available for refund and order questions.
Refund eligibility
Clear standards for review
Refund requests are reviewed with care because Bodyvia carries personal hygiene, body care, wellness, first aid, oral care, care devices, and home health products.
Keep items unused
Products should be unused, unopened where applicable, and returned in original condition with packaging, seals, manuals, and accessories included.
Report order issues fast
Damaged, incorrect, missing, or defective items should be reported promptly with clear details and helpful photos when available.
Follow support guidance
Items should not be sent back without review. Bodyvia support will provide the proper next step for eligible refund requests.
Refund process
How refund requests work
Bodyvia uses a guided refund process so customers know what to prepare and support can review each request accurately.
Share your order details
Provide the order number, customer name, order email, product name, and a clear reason for the refund request.
Include product condition
Explain whether the item is unopened, unused, damaged, incorrect, missing, defective, or no longer suitable for your care need.
Wait for review
Support reviews the request and provides the appropriate direction before any refund approval or return instruction is issued.
Product condition
Some products need extra review
Because many Bodyvia items are personal-use products, refund approval can depend on product safety, hygiene condition, packaging integrity, and whether the item can be reviewed after delivery.
- ✓Unopened personal hygiene, body care, oral care, and grooming products are easier to review for refund eligibility.
- ✓Opened feminine care, oral care, treatment, first aid, deodorant, and grooming items may not qualify when safety standards are affected.
- ✓Care devices, recovery support items, and daily monitoring products should include original packaging, instructions, accessories, and protective materials.
- ✓Items damaged on arrival should be reported with photos of the product and packaging to support a fair review.
Approved refunds return to the original payment method
When a refund is approved, Bodyvia processes the refund to the original payment method whenever possible. Your bank, card provider, or payment service may take additional time to post the credit after Bodyvia has completed processing.
Review time
Support reviews the order issue, product condition, delivery record, and any photos or details provided.
Processing time
Approved refunds are submitted after the request meets Bodyvia’s refund requirements.
Bank timing
Payment providers may take several business days to show the credit after refund processing.
Personal Hygiene Essentials
Skin & Body Care
Oral Care Essentials
Hair Care & Grooming
First Aid & Treatment
Care Devices
Mobility & Recovery Care
Daily Health Monitoring
Refund amount
Refunds reflect the amount paid
Refunds are based on the final amount paid for the approved item after any eligible promotion, discount, or automatic offer has been applied at checkout.
- 1Items purchased with a discount are refunded based on the discounted amount paid, not the original full price.
- 2Free standard shipping does not create a separate shipping refund because no standard shipping fee is charged.
- 3Partial refunds may apply when only part of an order qualifies for refund approval.
- 4Refund approval may be declined when items are used, incomplete, damaged after delivery, or outside the active review window.
Helpful answers
Refund questions, answered
These notes explain common refund situations for Bodyvia customers shopping personal care, wellness, hygiene, and home health essentials.
How do I request a refund?
Start by contacting Bodyvia support with your order number, order email, product name, delivery details, and reason for the refund request. Do not send items back until support provides the correct direction.
Can opened hygiene products be refunded?
Some opened personal hygiene, feminine care, deodorant, oral care, shaving, grooming, treatment, or first aid products may not qualify for refund approval because product safety and hygiene integrity can be affected after opening.
What if I received a damaged item?
Report damaged items promptly with clear photos of the item, packaging, and shipping label when available. Support will review the issue and provide the proper refund or replacement direction if eligible.
How long does a refund take?
After approval, Bodyvia submits the refund to the original payment method whenever possible. The time it takes to appear depends on the bank, card provider, or payment service handling the credit.
Support access
Need refund help?
For refund requests, damaged item review, wrong product concerns, missing item questions, or payment credit updates, Bodyvia support is available 24/7. Please include your order number and the customer name used at checkout.