Start within 30 days
Return or exchange requests should be started within 30 days of delivery so support can review the order while the timeline is still active.
Bodyvia customer care
Returns & Exchanges
Bodyvia makes returns and exchanges feel clear, calm, and customer-first, so personal care, hygiene, wellness, and home health purchases are supported with a simple 30-day care window.
30
Days to request an eligible return or exchange.
Free
Eligible returns and exchanges are supported at no extra return fee.
24/7
Support is available whenever return questions come up.
Return promise
A clean 30-day window
Eligible Bodyvia items may be returned or exchanged within 30 days after delivery when the request follows the condition and review guidelines below.
Keep products clean
Items should be unused, unopened when applicable, and kept in original condition with packaging, labels, and included accessories.
Review hygiene limits
Some personal hygiene, feminine care, grooming, oral care, and opened treatment products may require extra review for safety reasons.
Use support first
Contact Bodyvia support before sending anything back so the return can be reviewed, guided, and matched with the correct order details.
Return flow
How to request a return
Bodyvia keeps the return process structured so customers know what to prepare before support reviews the request.
Gather order details
Prepare the order number, delivery name, email used at checkout, item name, and a short reason for the return request.
Share product condition
Include whether the item is unopened, unused, damaged, incorrect, or unsuitable so support can guide the next step accurately.
Wait for instructions
Support will review the request and provide the appropriate return or exchange direction before anything is sent back.
Condition standards
What makes an item eligible
Because Bodyvia sells personal care and wellness products, return eligibility depends on product condition, packaging, safety, and whether the item can be reasonably reviewed after delivery.
- ✓The request is made within 30 days after the delivery date.
- ✓The item is unused, unopened where applicable, and in original packaging.
- ✓All included accessories, manuals, seals, labels, or protective packaging are present.
- ✓Damaged, incorrect, or missing-item issues are reported with clear order details and helpful photos when available.
Exchanges are handled with care
When an exchange is available, Bodyvia support helps review the original item, confirm the replacement direction, and keep the process clear. Exchanges may depend on product type, item condition, stock availability, and delivery details.
Wrong item received
Support can review the order and product photos to help confirm the next exchange step.
Damaged on arrival
Report the issue quickly with package and item photos so the delivery condition can be reviewed.
Different care need
Eligible unopened items may be reviewed for exchange when the request is within the 30-day window.
Hand Care & Sanitizing
Bath & Shower Care
Feminine Care
Face Care & Cleansing
Oral Care Essentials
Hair Care & Grooming
First Aid & Treatment
Daily Health Monitoring
Refund review
When refunds are processed
After an eligible return is reviewed and approved, the refund is processed back to the original payment method when possible. Bank or payment provider timing may affect when the credit appears.
- 1Support confirms the request and provides the appropriate next step.
- 2The returned item is reviewed against the condition and product safety requirements.
- 3Approved refunds are issued to the original payment method, subject to payment provider timing.
- 4Items that do not meet eligibility standards may not qualify for a refund or exchange.
Helpful answers
Return questions, answered
These notes clarify common Bodyvia return and exchange situations before a customer support review begins.
How long do I have to request a return?
Eligible return or exchange requests should be started within 30 days after delivery. Requests made after the 30-day window may not qualify for approval.
Are returns and exchanges free?
Bodyvia supports free returns and exchanges for eligible items when the request follows the return window, product condition standards, and support review process.
Can opened hygiene products be returned?
Some opened personal hygiene, feminine care, grooming, oral care, treatment, and first aid products may not qualify for return due to safety and product integrity standards. Support will review each request based on the item and condition.
What if my order arrived damaged?
Report damaged items as soon as possible with your order number, delivery name, and clear photos of the package and product. This helps support review the issue quickly and guide the next step.
Support access
Need return help?
For return requests, exchange guidance, damaged item review, or refund questions, Bodyvia support is available 24/7. Please include your order number and the shipping name used at checkout.